Low/Zero response to new function requests - even though they provide a way to submit - response is zero. Owner information lost in the transition (and more) Not all Technical support staff on "ground floor" calls were knowledgeable enough to answer questions - some even answering questions/providing information that was incorrect (costing hours of time/money/loss of owners) API information to Zillow is delayed longer than 3 days or more before being able to be seen on their site. Transitioning from RentManager Xi has been a nightmare. Allows for reports, letters, media, and more to be used.
Provides us with tools to manage effectively. I communicated these concerns with Casey and he did his very best to advocate for us in updates to the email information, report functionality, reconciliations and more. This is a significant and irreparable loss. Property management software gives a rental manager or landlord all the tools you need to run a successful business. To date, we have lost 18 homes due to technical issues with our software (email, etc). The problems experienced by many property managers and landlords can be solved with improved organization and online tools that help streamline business tasks associated with managing rentals. We are hoping that we do not have to change companies, but rather, RentManager assists us to be 100% functional for our customer needs. A comparable feature request was finally successfully completed. Casey has been amazing and VERY responsive. Since RentManager upgraded us to "Premium" support - we have had a higher success rate. The development team tries to work with all parameters to find a work-a-round if not an immediate fix. We have not found a major con with this program.
We love the user friendliness, training options and the program options available The software allows us to set up each property based on its own rental type and each user can be restricted based on need. We currently manage 15 sets of books that include around 30 properties. The Rent Manager team is constantly listening to their customer base and makes product use seamless with a great support staff! We are a small locally owned property management firm with commercial, residential and self-storage rentals and have used the Rent Manager program since 2011. Outside Payroll options work great for us. The online RM12 version gives us the versatility of a complete accounting program (minus payroll of course) that allows small employers with mixed portfolios to use a single product. This is so much better! Rent Manager listens to their customers.
Prior to Rent Manager we used Yardi for 17 years until they became too expensive and no longer catered to a small company base. A great software team!!! We love the versatility!
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